Careers and Employment Opportunities | Newmarket International

PROJECT COORDINATOR

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
MTech, a division of Newmarket International is seeking a Project Coordinator to join the team in Miami Florida. The Project Coordinator plays a critical role in the organization by acting as the point person for the customer and by providing oversight of all software installation and deployment projects for NI products and services from post sales through the hand off to support. Project coordinators also provide key support to the customers and are the gateway to the rest of the professional services organization. Projects are limited in scope and typically contained within a single business unit.

Essential Duties and Responsibilities

Manages multiple small sized projects or sub projects under periodic supervision of another project manager or manager
Manages projects that are typically well defined and follows defined methodology with limited changes
Base reporting and communications requirements: intro, confirmation, pre confirmation, check in, post confirmation, sign off, support handoff

Education and Experience

BA Degree in Business or equivalent
3 years of Account Management or Project Management experience
Advanced MSOffice suite knowledge
Strong Organization and time management skills
Strong communication skills
Hospitality Background a plus
Project Management Certification a plus
Strong Documentation Skills
Salesforce experience a must

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

MTech has been developing software and hardware solutions to hotel operational challenges since 1993. MTech started as an early adopter of Windows and IVR technology, than steadily added innovations previously unseen in hotels. In 2002, MTech started to develop for the Software as a Service (SaaS) delivery model. Products include; PMWorks, HotSOS, QIC, HIP, and REX as SaaS solutions.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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REPORT ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
MTech, a division of Newmarket International is seeking a Report Engineer to join the team in Miami Florida. The Report Engineer will be responsible for developing SSRS reports for a SaaS solution and will work closely with the Business Analyst for the Reports team to design, create, and test reports using the Scrum development methodology. This is an entry level position.

Essential Duties and Responsibilities

Develop SQL Server Reporting Services reports to run in a multi-tenant SaaS solution.
Create efficient and reusable SQL and RDL code.
Debug escalated problems found in production.
Optimize and maintain existing reports.
Test newly developed report changes.

Education and Experience

Experience with SSRS and MSSQL.
Effective communication skills.
Strong debugging skills.
Self-motivated and able to work independently.
Agile software development experience a plus.

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

MTech has been developing software and hardware solutions to hotel operational challenges since 1993. MTech started as an early adopter of Windows and IVR technology, than steadily added innovations previously unseen in hotels. In 2002, MTech started to develop for the Software as a Service (SaaS) delivery model. Products include; PMWorks, HotSOS, QIC, HIP, and REX as SaaS solutions.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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DATA SERVICES SPECIALIST

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
The Data Services Specialist is responsible for all data transactions required in any given deployment assignment. Data transactions include: conversion, migration, export, import, integration, transformation, and enrichment activities. The Data Services Specialist will perform data transaction services as part of an overall product deployment service. This position will interact with customers; this is a customer facing role.

Essential Duties and Responsibilities

Responsible for data transactions including; database upgrades, data extractions/exports, data transformation, data conversions, data cleansing, data migration/import, and data integration.
Responsible for project stages including: analysis, design, build, test, and staging/production runs.
Complete necessary documentation throughout a project.
Consult with customers to document project requirements.
Participate in process automation to include the design, development, documentation, analysis, creation and testing
Accountable for working effectively with the rest of the team to deliver the highest quality deployment services
The ability to identify obstacles, and create and implement manageable solutions
Other duties may be assigned.

Education and Experience

Bachelor of Science or degree in Information Systems, Computer Science or related field required.
3+ years experience in a database production or technical deployment position, with a focus on data management, transformation, migration and enrichment.
Demonstrated experience with SSIS, SQL, stored procedures, database triggers, data manipulation, and data management.
Exceptional technical skills with MS SQL 2005, 2008, 2012
Experience with Salesforce platform and importing data to Salesforce is a plus.
Strong QA skills in testing data accuracy and integrity
Knowledge of software deployment methodology
The ability to work across departmental lines, and to establish clear common objectives, is critical.
The ability to understand client needs and communicate articulate, attainable solutions is essential.
A strong customer service orientation is required

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SENIOR HRM SOFTWARE ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International, the industry leader in hospitality software is seeking experienced software engineers for our Celebration, FL office to help shape and drive the future of Hospitality Relationship Management (HRM) applications on the Force.com platform. Candidates should possess solid experience in object oriented programming and enjoy working in customer success-focused environments building innovative applications in tight, high-feedback cycles.

Essential Duties and Responsibilities

Write scalable, sustainable and performant code
Architect, design and implement innovative user experiences
Participate in architectural initiatives, balancing long-term product strategy with short-term customer needs
Contribute to the analysis of functional requirements
Develop and perform unit testing of code components or entire applications
Negotiate and honor cross-team agreements
Master our development process and culture, then improve it

Experience

Bachelor's degree in computer science or equivalent experience
Expert high-performance object-oriented programming
Experience building web applications
Experience building production systems or commercial shrink-wrap software
Demonstrated innovation and leadership: technical, team, and cross-team
Experience with Force.com Development Platform (APEX, VisualForce)
Experience with Web Services / SOAP and REST APIs
User interface programming skills including HTML, DHTML, CSS, JavaScript, AJAX, and cross-browser and device development
Experience with Java and .Net
Understanding of XML, DOM, and other W3C standards
Experience with jQuery and ExJS
Experience with SQL and data integration
Ability to work effectively in an agile development environment
Strong aesthetic design sense

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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HRM SOFTWARE ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International, the industry leader in hospitality software is seeking experienced software engineers for our Celebration, FL office to help shape and drive the future of Hospitality Relationship Management (HRM) applications on the Force.com platform. Candidates should possess solid experience in object oriented programming and enjoy working in customer success-focused environments building innovative applications in tight, high-feedback cycles.

Essential Duties and Responsibilities

Write scalable, sustainable and performant code that customers love
Architect, design and implement innovative user experiences
Participate in architectural initiatives, balancing long-term product strategy with short-term customer needs
Contribute to the analysis of functional requirements
Develop and perform unit testing of code components or entire applications
Negotiate and honor cross-team agreements
Master our development process and culture, then improve it

Experience

Bachelor's degree in computer science or equivalent experience
Expert high-performance object-oriented programming
Experience building web applications
Experience building production systems or commercial shrink-wrap software
Demonstrated innovation and leadership: technical, team, and cross-team
Experience with Force.com Development Platform (APEX, VisualForce)
Experience with Web Services / SOAP and REST APIs
User interface programming skills including HTML, DHTML, CSS, JavaScript, AJAX, and cross-browser and device development
Understanding of XML, DOM, and other W3C standards
Experience with jQuery and ExJS
Experience with Java and .Net
Experience with SQL and data integration
Ability to work effectively in an agile development environment
Strong aesthetic design sense

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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JUNIOR SOFTWARE ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International, the industry leader in hospitality software is seeking a highly motivated Junior Software Engineer for our Celebration, FL office to help shape and drive the future of Hospitality Relationship Management (HRM) applications on the Force.com platform. As a junior engineer, you will develop and grow in an effort to truly learn by doing. Candidates should possess 1-2 years of software development experience and enjoy working in customer success-focused environments building innovative applications in tight, high-feedback cycles.

Essential Duties and Responsibilities

Write scalable, sustainable and performant code
Design and implement innovative user experiences
Participate in architectural initiatives, balancing long-term product strategy with short-term customer needs
Contribute to the analysis of functional requirements
Develop and perform unit testing of code components or entire applications
Negotiate and honor cross-team agreements
Master our development process and culture, then improve it

Qualifications

Bachelor's degree in computer science or equivalent experience
1-2 years of experience in object-oriented programming
Experience building web applications
High motivation to learn and grow professionally
Experience with Force.com Development Platform
Experience with Web Services / SOAP and REST APIs
Expert knowledge in web technology (HTML, JavaScript and CSS)
Experience in building reusable UI components
Experience with Java and .Net
Experience with jQuery and ExJS
Experience with SQL and data integration
Ability to work effectively in an agile development environment
Strong aesthetic design sense

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SALESFORCE ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Essential Duties and Responsibilities

Incorporate new functionality and enhance existing functionality by writing custom APEX classes, triggers and supporting test classes.
Incorporate new functionality and enhance existing functionality by writing custom VisualForce pages, APEX controllers and supporting test classes
Write custom Javascript to expand functionality of VisualForce pages as required (JavaScript remoting, extJS, JQuery)
Integrate with external web services via REST/SOAP
Write custom APEX web services for in-house .Net clients
Customize applications as needed by creating new Objects, Tabs and Layouts
Document new functionality to support end users
Attend and participate in team meetings, including Scrums, JADS and weekly status meetings
Research and fix defects as identified
Support sustaining releases, research and fix defects as identified

Expectations

Able to work alone on assignments with minimal guidance from project technical lead
Able to produce technical design documentation based upon high level functional guidance
Follows a software process that involves rigorous unit testing and code documentation
Follows source control best practices

Education and Experience

Minimum of 3 years experience
Experience with Scrum
Experience with .net and Microsoft technologies a plus

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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MEETINGMATRIX IMPLEMENTATION MANAGER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International, the industry leader in hospitality software is seeking a highly motivated individual to fill the position of MeetingMatrix Implementation Manager. Primary responsibilities include the measurement and creation of event space diagrams and conducting training for our room diagramming software.

Essential Duties and Responsibilities

Travel to domestic and international job sites to create event space diagrams by accurately measuring the spaces to company standards and inputting the data into the software to produce diagram templates
Conduct onsite training classes of MeetingMatrix for 1 to 20+ users
Liaison with IT contacts to install software on servers and local machines for customer use
Initiate contact with customers prior to product implementation to answer questions
Upsell additional products and/or services while onsite
Capture photograph/multi-media data used in producing space rendered 3D models
Provide front line customer support during and after the implementation process
Complete capacity enhancements of room diagrams by insuring that facility inventory data is accurate and using sites existing capacity numbers as a guideline.
Produce floor plans and building outlines for venues by measuring, diagramming and drawing the meeting space/rooms.
Manage tasks and projects and maintain notes and keep the status of work in progress up to date in CRM

Education and Experience

Ability to travel 18-20+ days per month to domestic and international locations; valid passport a plus
Experience with Windows based operating systems
Experience using AutoCad a plus
Microsoft Office, including Outlook and knowledge of Microsoft Dynamics CRM a plus
Ability to learn new programs and applications quickly
Must be highly self-motivated and have ability to work independently
Strong Communication skills
Must be able to lift 100lbs
Hospitality industry experience a plus

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SOFTWARE QUALITY ASSURANCE AUTOMATION ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Looking for self-starting and highly motivated QA automation engineer to work on enterprise class Salesforce.com applications. This is a great opportunity to bring your test automation and QA skills to a dynamic software company with exceptional opportunities for career growth. In this role you will work in a SCRUM based development environment, developing and executing tests against products developed on top of the Force.com platform.

The successful candidate will have direct experience working in an agile (SCRUM) environment, testing solutions built in Force.com, including interfaces to off-line and third party products and solutions. The ideal candidate should have the demonstrated ability to design, develop and use test automation on SFDC projects.

Qualifications

Minimum 3 years of direct QA automation experience. Experience testing enterprise class solutions built in SFDC a plus.
Demonstrated ability to write test automation in C# or Java. Experience writing Apex classes including Apex tests a plus.
Experience developing and testing VisualForce pages a plus
Experience using automated UI testing tools against the Force.com platform. Experience with Selenium a plus
SFDC certifications, specifically being a certified developer a definite plus
Experience in conducting load testing and performance analysis of applications built on the Force.com platform.
Proven ability to provide leadership and technical mentoring to other QA Engineers
Excellent written and verbal communication skills, with the ability to work effectively in agile team environment
Flexible and adaptable in meeting the changing needs of the business
Demonstrated ability to work effectively in an agile (SCRUM) development environment

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International was voted one of the Best Companies to work for by Business NH Magazine and we won the Lean and Green Award for 2010! Come join a progressive and dynamic green company!

For 25 years we have attracted the best and brightest talent by encouraging a casual, flexible work environment, developing dynamic technology, providing comprehensive benefits and competitive salaries while continually strengthening our commitment to every employee each day. Newmarket International employees have the unique ability to make a difference on a daily basis. If you are up for the challenge and want to commit to excellence please send us your resume.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SOFTWARE QUALITY ASSURANCE ENGINEER (ENTRY LEVEL)

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Looking for self-starting and highly motivated Computer Science and Math majors for entry level quality assurance engineering positions. This is a great opportunity to bring your analytical and problem solving skills and education to a dynamic software company with exceptional opportunities for career growth. In this role you will develop and execute tests, both manual and automated, to validate software functions as designed based on UML models and general requirements and specifications.

We are looking for bright, innovative, and creative team members who enjoy problem solving, have a good understanding of software development, can work as a team, and have desire to be part of a fabulous work environment.

Qualifications

Associates or Bachelors Degree in Computer Science, Math, or related field
GPA of 3.0 or above
Excellent analytical and problem solving skills
Experience with programming languages and tools, preferably using Microsoft technologies
0-1+ year of software development experience
Experience with Microsoft .NET, C#, Java, SQL, ASP.NET
Knowledge of software engineering concepts, strategies, and methodologies
Strong communication and collaboration skills
Microsoft SharePoint a plus

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International was voted one of the Best Companies to work for by Business NH Magazine and we won the Lean and Green Award for 2010! Come join a progressive and dynamic green company!

For 25 years we have attracted the best and brightest talent by encouraging a casual, flexible work environment, developing dynamic technology, providing comprehensive benefits and competitive salaries while continually strengthening our commitment to every employee each day. Newmarket International employees have the unique ability to make a difference on a daily basis. If you are up for the challenge and want to commit to excellence please send us your resume.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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TECHNICAL SUPPORT ANALYST

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International's award winning Technical Assistance Center offers first line support to its worldwide customer base in the hospitality industry. This position provides first line call center support for customers utilizing our industry leading sales and catering software solutions. The first priority of the support team is to help every customer be more successful in using our products.

Job Requirements
The ideal candidate will possess an equal amount of technical experience as well as customer service experience.

The applicant must have a strong knowledge of computers, Microsoft operating systems, and networks.

Strong communication, customer service, problem solving, time management and team building skills are essential.

The applicant should be highly motivated and demonstrate the ability to work in a team environment and independently.

One to two years of experience within a call center/help desk environment, supporting software products or related technical training/experience as well as hospitality experience is desirable.

Principal Job Duties and Responsibilities

Provide frontline support to Newmarket International customers.
Escalate unresolved issues to a Technical Support Specialists in accordance with support escalation procedures.
Communicate and document known resolutions to problems or issues.
Maintain the highest level of client satisfaction.
Document all client-related issues in an easy to understand narrative format into a computerized tracking system.
Maintain technical knowledge of all supported Newmarket International products through internal training and hands on experience.
Specialize in one or more Newmarket International products or supporting technologies.
Assist in identifying technical needs, technology improvements and general areas needing improvement within the department.
Keep team members, management, clients and Newmarket International personnel informed of client issues.
Maintain a professional demeanor in the office and when interacting with clients.
Other duties as assigned.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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