Careers and Employment Opportunities | Newmarket International

SENIOR HRM SOFTWARE ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International, the industry leader in hospitality software is seeking experienced software engineers for our Celebration, FL office to help shape and drive the future of Hospitality Relationship Management (HRM) applications on the Force.com platform. Candidates should possess solid experience in object oriented programming and enjoy working in customer success-focused environments building innovative applications in tight, high-feedback cycles.

Essential Duties and Responsibilities

Write scalable, sustainable and performant code
Architect, design and implement innovative user experiences
Participate in architectural initiatives, balancing long-term product strategy with short-term customer needs
Contribute to the analysis of functional requirements
Develop and perform unit testing of code components or entire applications
Negotiate and honor cross-team agreements
Master our development process and culture, then improve it

Experience

Bachelor's degree in computer science or equivalent experience
Expert high-performance object-oriented programming
Experience building web applications
Experience building production systems or commercial shrink-wrap software
Demonstrated innovation and leadership: technical, team, and cross-team
Experience with Force.com Development Platform (APEX, VisualForce)
Experience with Web Services / SOAP and REST APIs
User interface programming skills including HTML, DHTML, CSS, JavaScript, AJAX, and cross-browser and device development
Experience with Java and .Net
Understanding of XML, DOM, and other W3C standards
Experience with jQuery and ExJS
Experience with SQL and data integration
Ability to work effectively in an agile development environment
Strong aesthetic design sense

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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HRM SOFTWARE ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International, the industry leader in hospitality software is seeking experienced software engineers for our Celebration, FL office to help shape and drive the future of Hospitality Relationship Management (HRM) applications on the Force.com platform. Candidates should possess solid experience in object oriented programming and enjoy working in customer success-focused environments building innovative applications in tight, high-feedback cycles.

Essential Duties and Responsibilities

Write scalable, sustainable and performant code that customers love
Architect, design and implement innovative user experiences
Participate in architectural initiatives, balancing long-term product strategy with short-term customer needs
Contribute to the analysis of functional requirements
Develop and perform unit testing of code components or entire applications
Negotiate and honor cross-team agreements
Master our development process and culture, then improve it

Experience

Bachelor's degree in computer science or equivalent experience
Expert high-performance object-oriented programming
Experience building web applications
Experience building production systems or commercial shrink-wrap software
Demonstrated innovation and leadership: technical, team, and cross-team
Experience with Force.com Development Platform (APEX, VisualForce)
Experience with Web Services / SOAP and REST APIs
User interface programming skills including HTML, DHTML, CSS, JavaScript, AJAX, and cross-browser and device development
Understanding of XML, DOM, and other W3C standards
Experience with jQuery and ExJS
Experience with Java and .Net
Experience with SQL and data integration
Ability to work effectively in an agile development environment
Strong aesthetic design sense

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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JUNIOR SOFTWARE ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International, the industry leader in hospitality software is seeking a highly motivated Junior Software Engineer for our Celebration, FL office to help shape and drive the future of Hospitality Relationship Management (HRM) applications on the Force.com platform. As a junior engineer, you will develop and grow in an effort to truly learn by doing. Candidates should possess 1-2 years of software development experience and enjoy working in customer success-focused environments building innovative applications in tight, high-feedback cycles.

Essential Duties and Responsibilities

Write scalable, sustainable and performant code
Design and implement innovative user experiences
Participate in architectural initiatives, balancing long-term product strategy with short-term customer needs
Contribute to the analysis of functional requirements
Develop and perform unit testing of code components or entire applications
Negotiate and honor cross-team agreements
Master our development process and culture, then improve it

Qualifications

Bachelor's degree in computer science or equivalent experience
1-2 years of experience in object-oriented programming
Experience building web applications
High motivation to learn and grow professionally
Experience with Force.com Development Platform
Experience with Web Services / SOAP and REST APIs
Expert knowledge in web technology (HTML, JavaScript and CSS)
Experience in building reusable UI components
Experience with Java and .Net
Experience with jQuery and ExJS
Experience with SQL and data integration
Ability to work effectively in an agile development environment
Strong aesthetic design sense

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SALESFORCE ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Essential Duties and Responsibilities

Incorporate new functionality and enhance existing functionality by writing custom APEX classes, triggers and supporting test classes.
Incorporate new functionality and enhance existing functionality by writing custom VisualForce pages, APEX controllers and supporting test classes
Write custom Javascript to expand functionality of VisualForce pages as required (JavaScript remoting, extJS, JQuery)
Integrate with external web services via REST/SOAP
Write custom APEX web services for in-house .Net clients
Customize applications as needed by creating new Objects, Tabs and Layouts
Document new functionality to support end users
Attend and participate in team meetings, including Scrums, JADS and weekly status meetings
Research and fix defects as identified
Support sustaining releases, research and fix defects as identified

Expectations

Able to work alone on assignments with minimal guidance from project technical lead
Able to produce technical design documentation based upon high level functional guidance
Follows a software process that involves rigorous unit testing and code documentation
Follows source control best practices

Education and Experience

Minimum of 3 years experience
Experience with Scrum
Experience with .net and Microsoft technologies a plus

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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ONDEMAND AUTOMATION ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Challenging and rewarding opportunity available with growing global technology company. The position is an Automation Engineer role and is based in our global corporate headquarters in Portsmouth, NH, USA. The OnDemand Engineering team designs and develops solutions for operating Newmarket’s Cloud Services portfolio. The Automation Engineer role is a critical member of the team ensuring that professional, efficient, repeatable, and effective solutions are developed. The initial focus of the position will be on developing system administration automation primarily using PowerShell, but will shift to server and application deployment using tools such as System Center Configuration Manager and Windows Deployment Services across a platform encompassing over 1,000 servers.

Essential Duties and Responsibilities

Works with the engineering team and other groups to identify opportunities for automation.
Clearly documents requirements and verifies with stakeholders.
Creates effective, professional automation routines and verifies expected results in a test environment.
Documents expected changes and obtain approval before deployment to production as part of the organization's change control process, which ensures consistency of delivery and operational acceptance.
Works with the operations team to implement routines and serves as an escalation point in the event of unexpected results or failure.
Implements and leverages versioning control with tools such as TFS.
Focuses on innovation, keeping abreast of trends, current technologies, and opportunities for improvement.

Education and Experience

Data center operations experience including change management, release management, and/or configuration management experience; or equivalent education and experience to successfully perform the essential duties of the job.
Experience working with VMware and Windows Server technology including SQL Server, Internet Information Server (IIS), Systems Center Operations Manager, Systems Center Configuration Manager, vCenter, and vCloud Director.
Proven proficiency with common programming/scripting languages/tools such as JavaScript, HTML, VBScript, PHP, and Powershell.
Education: BS in Computer Science or MIS preferred
Certification: MCITP preferred

Qualifications

Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Ability to develop and follow established processes and procedures.
Ability to present ideas and solutions in business-friendly and user-friendly language.
Highly self-motivated.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Must be willing to work off-hours on occasion (some nights and weekends).

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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MEETINGMATRIX IMPLEMENTATION MANAGER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International, the industry leader in hospitality software is seeking a highly motivated individual to fill the position of MeetingMatrix Implementation Manager. Primary responsibilities include the measurement and creation of event space diagrams and conducting training for our room diagramming software.

Essential Duties and Responsibilities

Travel to domestic and international job sites to create event space diagrams by accurately measuring the spaces to company standards and inputting the data into the software to produce diagram templates
Conduct onsite training classes of MeetingMatrix for 1 to 20+ users
Liaison with IT contacts to install software on servers and local machines for customer use
Initiate contact with customers prior to product implementation to answer questions
Upsell additional products and/or services while onsite
Capture photograph/multi-media data used in producing space rendered 3D models
Provide front line customer support during and after the implementation process
Complete capacity enhancements of room diagrams by insuring that facility inventory data is accurate and using sites existing capacity numbers as a guideline.
Produce floor plans and building outlines for venues by measuring, diagramming and drawing the meeting space/rooms.
Manage tasks and projects and maintain notes and keep the status of work in progress up to date in CRM

Education and Experience

Ability to travel 18-20+ days per month to domestic and international locations; valid passport a plus
Experience with Windows based operating systems
Experience using AutoCad a plus
Microsoft Office, including Outlook and knowledge of Microsoft Dynamics CRM a plus
Ability to learn new programs and applications quickly
Must be highly self-motivated and have ability to work independently
Strong Communication skills
Must be able to lift 100lbs
Hospitality industry experience a plus

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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DATA INTEGRATION, TRANSFORMATION, ENRICHMENT SPECIALIST

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
The Newmarket International Data Services Data Integration, Transformation, Enrichment Specialist will be responsible for the driving, developing, delivering and executing improvements and efficiencies to Newmarket International Data Services current services and offerings through the use of industry standard Data Integration, Transformation, and Enrichment principles, and tools such as SSIS, Informatica Cloud/ PowerCenter, and Cloud Data Synchronization Service (DSS). The design, development and execution of these service engagements will be core to the responsibilities. This position will additionally focus on designing new Data Services offerings leveraging the principals and tools above. This position will interact with customers; this is a customer facing role.

Essential Duties and Responsibilities

Leverage industry standard best-practices and data management tools to develop the following for current Data Services offerings:
- Standardization of Data Services processes, queries, tools
- Create efficiencies through the use of automation
- Develop robust checkpoint validations
- Train team members on the above
Leverage industry standard best practices and data management tools to develop new Data Services offerings:
- Work with other departments in Services to identify areas where additional services could be applied to solve customer challenges
- Work with product release teams to gain early insight into new products and features and identify areas where additional services could be added to augment customer business practices
- Work with Solutions Consulting on custom projects where industry and data management tool knowledge can be leveraged to supplement or build new data integrations, transformation or enrichments.
- Train team members on additional services
Leverage third party tools to address business challenges and provide a complete solution
Leverage third party tools to perform record matching and record deduping
Responsible for data transactions to include: database upgrades, data pulls, third party conversions and data cleansing, including consulting with users to determine functional specifications
Responsible for process automation to include the design, development, documentation, analysis, creation and testing
Accountable for working effectively with the rest of the team to deliver the highest quality deployment services
The ability to identify obstacles, and create and implement manageable solutions
The ability to have strong written and verbal communication skills – working with clients on service engagements
This position will have varying work hours, weekends and evenings will be required.

Education and Experience

Bachelor of Science or degree in Information Systems, Computer Science or related field required.
3+ years demonstrated experience with SSIS and other Data Management technologies like Informatica PowerCenter/Cloud required.
7+ years experience in database technologies with focus on data integration, ETL, and data enrichment.
Demonstrated experience with SSIS, ETL, SQL, stored procedures, database triggers, database manipulation, integration and transaction management.
Exceptional technical skills with MS SQL 2005, 2008, 2012
Strong QA skills in testing data accuracy and integrity
Knowledge of software deployment methodology
The ability to work across departmental lines, and to establish clear common objectives, is critical.
The ability to understand client needs and communicate articulate, attainable solutions is essential.
A strong customer service orientation is required

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International offers competitive wages and a complete benefits package including medical, dental, and vision, life and disability insurance, and company-matching 401(k) Plan.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SOFTWARE QUALITY ASSURANCE AUTOMATION ENGINEER

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Looking for self-starting and highly motivated QA automation engineer to work on enterprise class Salesforce.com applications. This is a great opportunity to bring your test automation and QA skills to a dynamic software company with exceptional opportunities for career growth. In this role you will work in a SCRUM based development environment, developing and executing tests against products developed on top of the Force.com platform.

The successful candidate will have direct experience working in an agile (SCRUM) environment, testing solutions built in Force.com, including interfaces to off-line and third party products and solutions. The ideal candidate should have the demonstrated ability to design, develop and use test automation on SFDC projects.

Qualifications

Minimum 3 years of direct QA automation experience. Experience testing enterprise class solutions built in SFDC a plus.
Demonstrated ability to write test automation in C# or Java. Experience writing Apex classes including Apex tests a plus.
Experience developing and testing VisualForce pages a plus
Experience using automated UI testing tools against the Force.com platform. Experience with Selenium a plus
SFDC certifications, specifically being a certified developer a definite plus
Experience in conducting load testing and performance analysis of applications built on the Force.com platform.
Proven ability to provide leadership and technical mentoring to other QA Engineers
Excellent written and verbal communication skills, with the ability to work effectively in agile team environment
Flexible and adaptable in meeting the changing needs of the business
Demonstrated ability to work effectively in an agile (SCRUM) development environment

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International was voted one of the Best Companies to work for by Business NH Magazine and we won the Lean and Green Award for 2010! Come join a progressive and dynamic green company!

For 25 years we have attracted the best and brightest talent by encouraging a casual, flexible work environment, developing dynamic technology, providing comprehensive benefits and competitive salaries while continually strengthening our commitment to every employee each day. Newmarket International employees have the unique ability to make a difference on a daily basis. If you are up for the challenge and want to commit to excellence please send us your resume.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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SOFTWARE QUALITY ASSURANCE ENGINEER (ENTRY LEVEL)

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Looking for self-starting and highly motivated Computer Science and Math majors for entry level quality assurance engineering positions. This is a great opportunity to bring your analytical and problem solving skills and education to a dynamic software company with exceptional opportunities for career growth. In this role you will develop and execute tests, both manual and automated, to validate software functions as designed based on UML models and general requirements and specifications.

We are looking for bright, innovative, and creative team members who enjoy problem solving, have a good understanding of software development, can work as a team, and have desire to be part of a fabulous work environment.

Qualifications

Associates or Bachelors Degree in Computer Science, Math, or related field
GPA of 3.0 or above
Excellent analytical and problem solving skills
Experience with programming languages and tools, preferably using Microsoft technologies
0-1+ year of software development experience
Experience with Microsoft .NET, C#, Java, SQL, ASP.NET
Knowledge of software engineering concepts, strategies, and methodologies
Strong communication and collaboration skills
Microsoft SharePoint a plus

About Newmarket International
Since 1985, Newmarket® International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.

Newmarket International was voted one of the Best Companies to work for by Business NH Magazine and we won the Lean and Green Award for 2010! Come join a progressive and dynamic green company!

For 25 years we have attracted the best and brightest talent by encouraging a casual, flexible work environment, developing dynamic technology, providing comprehensive benefits and competitive salaries while continually strengthening our commitment to every employee each day. Newmarket International employees have the unique ability to make a difference on a daily basis. If you are up for the challenge and want to commit to excellence please send us your resume.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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TECHNICAL SUPPORT ANALYST

Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Summary
Newmarket International's award winning Technical Assistance Center offers first line support to its worldwide customer base in the hospitality industry. This position provides first line call center support for customers utilizing our industry leading sales and catering software solutions. The first priority of the support team is to help every customer be more successful in using our products.

Job Requirements
The ideal candidate will possess an equal amount of technical experience as well as customer service experience.

The applicant must have a strong knowledge of computers, Microsoft operating systems, and networks.

Strong communication, customer service, problem solving, time management and team building skills are essential.

The applicant should be highly motivated and demonstrate the ability to work in a team environment and independently.

One to two years of experience within a call center/help desk environment, supporting software products or related technical training/experience as well as hospitality experience is desirable.

Principal Job Duties and Responsibilities

Provide frontline support to Newmarket International customers.
Escalate unresolved issues to a Technical Support Specialists in accordance with support escalation procedures.
Communicate and document known resolutions to problems or issues.
Maintain the highest level of client satisfaction.
Document all client-related issues in an easy to understand narrative format into a computerized tracking system.
Maintain technical knowledge of all supported Newmarket International products through internal training and hands on experience.
Specialize in one or more Newmarket International products or supporting technologies.
Assist in identifying technical needs, technology improvements and general areas needing improvement within the department.
Keep team members, management, clients and Newmarket International personnel informed of client issues.
Maintain a professional demeanor in the office and when interacting with clients.
Other duties as assigned.

For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.

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